Summary
Our refund and return policy lasts 30 days, if 30 days have passed since your purchase, we cannot offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. This applies to all our products, including vinyl figures, plushies, articulated dolls and other collectible items. To complete your return, we require a receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a maximum of 15 days. Late or missing refunds If you have not received a refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all this and still have not received your refund, contact us at {email address}. We will be happy to help you and resolve your situation as soon as possible.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: Passatge de Font, 14, 08013 Barcelona Returns shipping To return your product, you must mail it to: Passatge de Font, 14, 08013 Barcelona You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. Need help? Contact us at simonvzq853@gmail.com for questions related to refunds and returns.